Dhaka Bate's Privacy Policy –
Your Data, Our Responsibility

Dhaka Bate is trusted by millions of members across Bangladesh. We believe transparency and trust are the foundation of a healthy gaming experience. In this privacy policy, we are fully open about what information we collect — and how we handle it — when you register, place bets, or browse our website.

This policy has been developed in accordance with applicable data protection laws in Bangladesh and international best practices. We are committed to safeguarding your privacy.

1What Information We Collect

Dhaka Bate collects two types of information from you — what you provide directly, and what is collected automatically while you use the platform.

2How We Use Your Information

Dhaka Bate uses your data for legitimate purposes only. Each use has a clear and specific reason behind it:

• Account Management: Your information is used to create, verify, and maintain your account.
• Transaction Processing: Financial information is used to process deposits and withdrawals accurately.
• Fraud Prevention: Data is analyzed to detect multiple accounts or suspicious activity.
• Customer Support: Your data is used to resolve issues quickly and provide relevant support.
• Responsible Gaming: Activity data is analyzed to identify signs of problem gambling and provide timely support.
• Legal Compliance: Certain data is retained to meet government obligations and for audit purposes.
• Service Improvement: We analyze usage patterns to deliver a better, more personalized experience for you.

We never sell or transfer your personal data to third parties for marketing or advertising purposes. Promotional communications from Dhaka Bate are only sent with your consent.

3Data Sharing & Disclosure

Dhaka Bate is firmly committed to your privacy. We do not share your information with anyone except in the limited circumstances outlined below:

• Payment Processors: Necessary information is shared to process transactions via bKash, Nagad, or Rocket.
• KYC Verification Agencies: Minimal data is shared with authorized third parties solely for identity verification purposes.
• Legal Authorities: Information may be disclosed in response to a court order or government obligation.
• Fraud Investigation: Limited data may be shared with security agencies in connection with active fraud investigations.

Third-party service providers contracted by us are held to the same privacy standards. They may only use your data to deliver the specific services they are engaged for — nothing beyond that.

4Cookie & Tracking Policy

The Dhaka Bate website uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for maintaining your login session and site security. These cannot be disabled.
• Performance Cookies: Helps us understand which parts of the site are used most, so we can improve your experience.
• Functionality Cookies: Remembers your language preference and layout settings.
• Analytics Cookies: Used to analyze site traffic and user behavior (with consent only).

5Data Retention Period

Dhaka Bate does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: Up to 5 years after account closure (as required by legal obligations).
• Transaction Records: 7 years (in accordance with financial regulatory authority guidelines).
• KYC Documents: 5 years after account closure.
• Login & Activity Logs: 12 months.
• Customer Support Conversations: 2 years.
• Marketing Preferences: Until account closure.

Data is securely deleted or anonymized once the designated retention period ends. No information is retained beyond what is necessary.

6Data Security Measures

Dhaka Bate applies multiple layers of security to protect your data:

• SSL/TLS Encryption: All communications between your device and our servers are encrypted.
• Data Encryption: All sensitive data at rest is encrypted with AES-256.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Regular vulnerability assessments conducted by third-party security specialists.
• Access Controls: Only authorized personnel have access to specific data.
• Firewall & IDS: Advanced security measures are active to prevent unauthorized access.

7Your Privacy Rights

As a Dhaka Bate member, you have the following rights over your personal data:

To exercise these rights, email us at support@dhakabate.com or Help Center Get in touch. We typically respond within 30 business days.

8Children's Privacy

Dhaka Bate is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age verification is required at registration.
• If we become aware that a minor has registered an account, that account will be closed immediately.
• Any data identified as belonging to a minor will be deleted without delay.

9Privacy Policy Updates

Dhaka Bate may update this Privacy Policy when necessary. If changes are made, we will notify you in the following ways:

• Displaying a notice on the website homepage.
• A message will be sent to your registered email or mobile number.
• Updating the "Last Updated" date at the top of the page.

For significant changes, you will be notified at least 30 days before they take effect. Continued use of the platform after the updated policy is in place will be considered acceptance of the new terms.

10Contact & Complaints

If you have any questions, concerns, or complaints regarding your privacy, please reach out to us. Our dedicated privacy team will handle your matter with care.

• Email: support@dhakabate.com
• Help Center: Help Center Page Visit us.
• FAQ: For answers to common questions FAQ Page View.
• Response Time: We typically respond within 30 business days.

If we are unable to resolve your complaint, you may escalate it to the relevant regulatory authority. Dhaka Bate is committed to handling all privacy disputes fairly and transparently.